Shipping & Returns

Shipping

CUSTOM ORDERS

Please allow a production window of 2-4 days for custom orders. 

SHIPPING ZONES

I currently ship exclusively within Vietnam but am hoping eventually ship globally one day!

SHIPPING TIMES

Express shipping generally takes 1-3 business days. You will receive an email notification with a tracking number once your order is fulfilled and shipped. Please feel free to contact me at any time if you have any questions or concerns.

Please also note that these are estimated delivery windows. Although orders usually arrive within the time frame, there may be delays due to weather or postal occurrences.  

Note

For Faster Delivery (if you live in Hanoi), after making the order, you can send me a direct message via Instagram/ Facebook Page or call me (035 218 6094).

 The delivery fee may be higher.

Exchange & Return

Note: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.

Item can be returned in its original packaging and condition through La Luna at delivery time. All return shipping expenses are the responsibility of the customer. Please contact us for any assistance.

All SALE items are final sale and not eligible for return.

DAMAGES AND ISSUES

Handmade jewellery can be delicate so if your macrame or wire wrap becomes damaged, I will be more than happy to re-wrap your crystal for you for a low fee + cost of shipping.

 

Please inspect your order upon reception and email me at contact@laluna-land.com immediately if the item is damaged or if you receive the wrong item so that I can evaluate the issue and make it right for you.

 

Cancellation

If you placed an order prematurely and would like to cancel it, we allow up to 24 hours for the cancellation to be made. Please email contact@laluna-land.com with your order number and reason for cancellation.